About Us

Why we exist

We know how it feels. The worry of not knowing if the package arrived. Rates that change without notice. Middlemen who disappear. Paketico was born because we lived that frustration firsthand.

We are part of the Cuban diaspora. We have family on the island and we understand that every package sent carries much more than products: it carries love, necessity, and the peace of mind that comes from knowing our loved ones are okay.

Who we are

Paketico is a small team based in Miami, Florida. We combine modern technology with a personal, human touch. We're not a big corporation: we're people who understand our community because we are part of it.

What makes us different

• Clear pricing: no hidden fees. You know exactly how much you'll pay before confirming your order.
• Real tracking: you can see the status of your shipment at every stage, from Miami to your family's door in Cuba.
• Door-to-door delivery: we deliver to every province in Cuba, without exception.
• Delivery guarantee: if your package doesn't arrive, we refund your money.
• In your language: our app is available in Spanish and English, because comfort starts with being able to understand everything effortlessly.

We come to you, not the other way around

We know your time matters. That's why we want to put an end to lines, long waits, and unnecessary trips. Instead of asking you to come to a counter, we come to you.

Request the service from the comfort of your home with just a few taps in the app. We coordinate the pickup, the shipping, and the delivery. You don't have to worry about anything else.

Our mission

To make sending to Cuba as simple as sending anywhere else. No stress, no surprises, no complications. So you can focus on what matters, taking care of your family, and we'll handle the rest.